Refund policy
At SKIN&LAB, we stand by the quality of our skincare products and are committed to customer satisfaction. If you’re not completely satisfied with your purchase, we are here to assist.
Eligibility for Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You can always contact us for any return questions at support@skinnlab.com.
Non-Refundable Items
To ensure product integrity and safety, we cannot accept returns or offer refunds on:
- Opened or used products
- Items without proof of purchase
- Products purchased from unauthorized sellers or third-party retailers
Lost or Missing Deliveries
Our standard delivery time is 5 to 15 business days. Please allow this time for your order to arrive. If your order has not arrived within this timeframe, please contact us and we will help track the package. We will work with the courier service to locate your package. This process may take up to 10 business days. If the package is confirmed lost, we will either issue a refund or send a replacement at no additional cost to you.
How to Request a Refund
To start a return, you can contact us at support@skinnlab.com. If it meets our refund criteria, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds typically take 5-10 business days to reflect, depending on your payment provider.
Exchanges and Replacements
If a product arrives damaged or defective, please contact us immediately for a replacement. We may request photos of the item for verification purposes.
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please:
- Check with your bank or credit card company, as processing times vary.
- If the issue persists, contact us for further assistance.
Questions?
If you have questions about our refund policy, don’t hesitate to reach out to our customer service team at support@skinnlab.com